Believe it or not but the menu on Air India’s (AI) flights from Delhi to
London has remained unchanged for nearly ten years. And, if you thought
this was due to a strong demand from frequent flyers for the same old
dishes, you are wrong.
This has happened simply because
each small or big decision had to be approved by someone sitting in
Delhi, said a senior official, who did not wish to be named. However,
this will change soon.
Ashwani
Lohani, the airline’s new chairman and managing director, was shocked
when he was told about the issue during a recent visit to some of AI’s
European stations. Lohani, on the spot, ordered a change in rules
allowing the regional offices to take a call on such issues like
in-flight food.
“I have
delegated the power to regional offices to take decisions on such
issues. They will have the power to decide on the menu,” Lohani said.
“In
airline and hospitality business, you can’t let such issues drag on for
years. The decision has to be quick and in line with the changing
times. We have seen a new domestic start-up airline in India change its
menu multiple times in the last one year after observing passenger
demands,” said another official.
“London
is one of the most important routes for us and was one of the first
destinations where we started operating the Dreamliner,” the official
said.
So gear up for a steaming hot new menu, the next time you fly to London by Air India.
Source: http://www.msn.com/en-in/travel/other/air-india-changes-its-menu-for-first-time-in-10-years/ar-BBqt6o1?ocid=SK2CDHP
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